Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | X | F | T | C | I | N | A | P | T | N | O | D | C |
| Z | N | I | N | T | C | H | Q | K | N | J | G | X | O | Q |
| M | S | E | H | E | H | A | C | T | C | I | S | N | N | N |
| F | W | O | I | S | T | P | T | V | B | O | T | C | T | A |
| T | S | R | L | T | R | S | V | N | V | R | E | B | A | S |
| D | E | U | P | U | A | E | I | K | O | E | X | J | S | K |
| Z | N | O | H | J | T | P | N | L | A | C | L | P | S | Q |
| K | H | P | M | N | J | I | E | W | Q | M | E | I | U | U |
| Z | P | J | K | M | D | M | O | B | O | M | D | Y | M | E |
| R | H | C | J | Y | O | A | H | N | P | E | L | D | E | S |
| W | M | W | Z | T | I | U | T | A | V | S | K | D | A | T |
| M | Z | H | I | H | L | N | T | D | X | N | S | A | X | I |
| A | R | O | E | V | F | H | F | D | N | N | W | Y | T | O |
| X | N | T | W | G | Y | J | W | F | Z | T | N | W | N | N |
| R | D | Q | T | H | E | R | G | G | S | V | H | H | P | T |
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