Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | N | Y | H | G | C | I | N | A | P | T | N | O | D | C |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | F |
| J | V | K | M | K | A | H | D | Y | U | S | N | N | N | G |
| B | U | S | I | F | H | M | E | D | K | B | T | J | T | R |
| M | K | S | L | K | U | C | C | Q | X | R | A | B | A | H |
| H | N | R | E | L | O | H | U | Q | O | D | D | M | S | I |
| Z | X | X | F | N | P | E | B | L | W | S | V | A | S | S |
| X | K | K | T | G | S | Y | E | G | I | I | H | L | U | O |
| T | W | A | M | T | C | M | P | M | V | S | Q | V | M | L |
| P | C | A | I | I | O | U | A | R | P | L | T | W | E | U |
| T | N | O | M | T | L | V | T | A | D | A | C | E | M | T |
| L | N | L | I | B | G | K | I | K | L | G | T | K | N | I |
| B | U | O | L | T | T | D | E | U | T | H | I | H | J | O |
| J | N | K | Y | O | K | E | N | W | K | K | H | L | Y | N |
| L | D | T | Q | V | X | B | T | Q | J | J | Z | E | O | K |
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