Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | X | V | W | G | G | G | T | O | A | A | Z | Q | L | C |
| P | N | D | N | E | E | M | U | S | S | A | T | N | O | D |
| T | I | E | V | E | U | Y | T | J | I | A | I | N | U | O |
| W | Y | H | I | H | T | H | E | W | B | I | T | Y | I | N |
| Q | P | B | S | T | C | S | K | C | L | R | U | B | R | T |
| K | S | J | M | R | A | H | I | A | O | G | Z | W | I | P |
| M | U | S | I | P | E | P | N | L | U | N | D | F | Q | A |
| D | A | O | L | Y | E | N | E | M | P | A | T | H | Y | N |
| T | N | L | E | Z | B | M | W | B | J | W | Q | A | M | I |
| B | O | U | M | F | O | R | U | O | Q | Y | X | Q | C | C |
| D | C | T | T | T | Z | J | M | W | E | V | O | Y | X | T |
| L | A | I | I | P | P | A | M | P | F | K | N | P | C | C |
| G | N | O | I | T | S | E | U | Q | K | S | A | R | M | D |
| C | N | N | K | W | B | H | Z | Z | J | V | D | T | Y | U |
| O | M | L | X | X | Y | D | S | O | A | Z | J | C | R | I |
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