Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Q | F | E | T | T |
| K | O | N | O | I | T | S | E | U | Q | K | S | A | N | M |
| I | N | N | N | E | E | G | P | A | S | M | K | E | B | E |
| G | T | U | T | K | S | D | E | I | I | E | I | F | H | G |
| Z | A | C | N | R | O | R | O | L | O | T | A | O | X | K |
| T | S | R | H | Y | O | S | E | W | A | I | E | V | N | U |
| O | S | O | H | A | P | L | N | P | M | T | R | D | G | R |
| Y | U | Z | L | P | T | E | E | M | P | A | T | H | Y | C |
| G | M | V | W | U | R | B | S | M | O | L | D | A | H | D |
| G | E | V | N | S | T | B | C | C | O | P | G | Z | O | O |
| F | U | C | H | T | U | I | J | A | E | T | Q | C | C | N |
| D | W | I | D | F | P | D | O | H | U | R | I | E | N | F |
| J | P | N | E | T | S | I | L | N | R | X | T | O | X | Q |
| K | X | T | C | A | T | N | O | C | E | Y | E | V | N | B |
| J | R | Y | Z | S | U | K | N | G | S | U | Z | W | Q | P |
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