Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | R | X | C | C | Q | J | H | A | K | B | U | U | M |
| D | O | N | T | A | S | S | U | M | E | T | O | Y | X | Z |
| A | A | N | E | G | I | C | M | R | A | C | J | G | N | A |
| N | O | I | T | S | E | U | Q | K | S | A | C | M | H | S |
| Y | V | T | X | R | W | Y | F | A | H | I | S | W | U | Y |
| O | A | C | X | G | O | G | E | M | P | A | T | H | Y | Z |
| Y | N | E | T | S | I | L | A | C | S | V | F | U | R | E |
| T | N | E | I | T | A | P | E | B | O | U | G | U | E | A |
| F | K | O | C | Y | X | R | X | M | D | N | Q | J | S | T |
| T | E | S | X | Z | O | V | X | C | O | Z | T | Z | N | C |
| W | X | L | W | E | L | I | M | S | I | T | C | A | P | W |
| T | A | K | E | O | W | N | E | R | S | H | I | P | C | A |
| D | R | Z | N | N | I | H | Z | Y | N | S | I | O | I | T |
| J | T | C | I | N | A | P | T | N | O | D | P | D | N | A |
| J | A | P | C | O | N | O | I | T | U | L | O | S | N | M |
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