Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | O | Q | A | H | D | U | S | Y | H | F | J | Q | G | C |
| D | O | N | T | P | A | N | I | C | E | J | D | G | O | T |
| P | B | J | I | H | L | T | N | L | N | K | W | N | U | A |
| P | S | P | R | Y | O | X | I | Z | J | L | T | G | S | K |
| I | M | K | F | K | D | M | Q | E | C | R | J | K | D | E |
| C | E | M | U | S | S | A | T | N | O | D | Q | W | Y | O |
| B | S | W | N | E | T | S | I | L | Q | U | B | E | E | W |
| T | N | E | I | T | A | P | E | B | E | N | C | M | L | N |
| E | X | I | T | M | C | M | S | S | W | O | A | P | A | E |
| E | G | I | J | C | O | Y | T | P | N | E | Y | A | R | R |
| T | X | H | R | T | L | I | K | T | Y | K | Y | T | L | S |
| G | T | D | I | V | O | C | A | T | Z | P | F | H | B | H |
| E | I | O | X | N | E | C | M | W | Y | B | J | Y | X | I |
| U | N | E | I | X | T | T | Z | E | X | N | X | B | S | P |
| L | J | N | O | I | T | U | L | O | S | A | C | L | Z | L |
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