Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Q | Q | K | S | Y | M | T | E | K | K | S | G | E | V |
| T | N | O | L | C | U | Q | N | R | R | Q | P | L | W | G |
| A | U | O | A | H | V | C | E | N | E | T | S | I | L | T |
| K | S | W | I | I | F | M | I | R | H | G | S | D | T | J |
| E | Z | K | O | T | P | H | T | N | L | L | B | N | Q | O |
| O | J | T | Q | A | O | N | A | N | A | Y | D | V | P | L |
| W | R | Z | T | U | X | M | P | F | R | P | W | G | D | E |
| N | G | H | K | R | E | Y | E | C | O | N | T | A | C | T |
| E | Y | T | E | I | Z | S | B | L | P | T | G | N | Q | K |
| R | A | C | C | E | G | C | T | E | O | D | U | E | O | V |
| S | O | L | U | T | I | O | N | I | R | R | P | S | K | D |
| H | M | R | Z | V | Z | U | O | L | O | H | T | H | A | S |
| I | P | I | D | L | G | O | C | T | M | N | E | N | H | A |
| P | Y | U | L | Z | E | M | U | S | S | A | T | N | O | D |
| B | Q | N | E | E | I | S | D | E | S | N | G | M | T | C |
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