Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | K | N | G | R | L | D | R | N | N | C | P | D | F | G |
| T | N | E | E | H | Z | W | B | E | A | T | E | K | N | U |
| R | A | E | Y | T | K | Y | R | J | K | I | O | O | Z | W |
| W | S | K | I | E | S | M | I | L | E | K | I | Y | Z | Q |
| J | K | L | E | T | C | I | G | I | S | T | O | V | L | T |
| C | Q | M | M | O | A | O | L | F | O | S | T | K | X | R |
| I | U | H | P | Z | W | P | N | M | J | G | H | N | F | J |
| N | E | P | A | U | F | N | E | T | E | F | O | A | K | K |
| A | S | J | T | R | Q | L | E | B | A | I | O | M | R | R |
| P | T | W | H | D | O | X | N | R | T | C | G | A | V | M |
| T | I | S | Y | R | B | Z | T | U | S | G | T | U | R | T |
| N | O | X | T | Y | J | X | L | B | L | H | F | M | A | I |
| O | N | N | K | V | H | O | D | R | L | H | I | R | B | V |
| D | O | N | T | A | S | S | U | M | E | Y | J | P | I | T |
| C | R | X | S | D | E | G | M | N | C | U | X | F | N | L |
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