Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | D | G | H | C | X | B | M | N | I | X | B | Y | Z | T |
| O | N | D | X | K | S | A | S | F | Z | S | Z | T | N | D |
| O | N | O | I | T | S | E | U | Q | K | S | A | E | N | C |
| A | R | Y | I | I | V | E | L | X | K | K | I | O | F | W |
| O | Y | Q | W | T | F | B | M | A | E | T | I | X | Y | D |
| E | P | C | D | K | O | D | U | O | A | T | I | O | E | P |
| P | N | Y | E | V | Y | M | W | P | U | D | I | Y | M | A |
| D | J | P | L | P | X | N | E | L | X | Z | E | R | U | I |
| F | Z | G | I | X | E | B | O | L | N | C | M | A | S | I |
| G | K | Y | M | R | J | S | I | C | O | H | P | T | S | V |
| A | F | A | S | O | I | S | L | N | I | R | A | Q | A | M |
| Q | X | H | Z | O | T | G | T | K | C | S | T | E | T | Y |
| P | I | J | D | E | O | A | G | Q | H | P | H | N | N | Y |
| P | V | T | N | Q | C | V | H | D | E | Y | Y | U | O | R |
| X | Y | N | U | T | C | I | N | A | P | T | N | O | D | C |
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