Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | X | U | N | O | G | K | Q | S | O | Z | T | C | E | X |
| H | T | B | L | P | H | N | E | H | H | A | W | N | N | D |
| R | Q | I | T | H | K | U | F | Q | N | J | E | O | P | N |
| T | A | K | E | O | W | N | E | R | S | H | I | P | H | M |
| T | N | L | V | N | G | O | D | F | U | T | P | A | G | N |
| C | C | O | I | W | Q | M | L | M | O | B | K | V | Q | O |
| I | O | A | I | Z | K | B | G | M | Z | G | Q | M | Y | I |
| N | X | K | T | T | S | V | E | M | P | A | T | H | Y | T |
| A | E | X | I | N | S | L | K | P | G | Q | R | K | X | U |
| P | E | O | C | M | O | E | I | Q | A | G | M | C | P | L |
| T | O | Y | I | R | I | C | U | S | Q | T | A | I | N | O |
| N | V | L | T | M | C | C | E | Q | T | M | I | C | K | S |
| O | E | N | L | O | C | H | G | Y | K | E | U | E | J | Q |
| D | O | N | T | A | S | S | U | M | E | S | N | L | N | N |
| C | F | K | R | X | B | X | W | X | S | R | A | A | N | T |
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