Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | D | S | A | J | I | K | D | U | Y | B | K | F | V | C |
| S | Y | A | N | T | E | M | U | S | S | A | T | N | O | D |
| N | N | H | S | E | W | Y | Q | C | W | Q | I | N | W | O |
| F | K | V | T | X | T | C | L | Y | X | T | T | H | I | N |
| H | U | H | J | A | H | S | N | U | E | R | J | N | M | T |
| G | D | J | O | L | P | U | I | M | O | U | O | I | T | P |
| V | E | I | J | C | Q | M | U | L | W | I | N | C | N | A |
| T | N | E | I | T | A | P | E | B | T | O | A | U | H | N |
| K | M | X | V | Q | T | M | J | S | I | T | D | L | Z | I |
| B | A | P | D | U | O | T | E | T | N | N | F | Q | A | C |
| Q | K | E | A | T | F | U | U | O | X | E | K | L | Q | A |
| A | M | D | I | A | Q | L | C | T | B | L | G | H | E | V |
| R | E | O | O | K | O | E | K | I | Y | I | S | P | F | A |
| J | N | F | S | S | Y | O | N | F | F | M | P | H | P | F |
| M | T | A | K | E | O | W | N | E | R | S | H | I | P | B |
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