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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| V | U | L | E | C | N | E | D | I | F | N | O | C | R | R |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | U | J | T | O | N | E | O | F | V | O | I | C | E | A |
| T | A | C | K | O | W | L | E | D | G | M | E | N | T | T |
| C | Q | D | H | A | M | E | R | C | H | A | N | T | K | I |
| A | I | A | P | P | R | E | C | I | A | T | I | O | N | S |
| F | A | M | R | L | Y | G | R | E | E | T | I | N | G | F |
| W | D | G | N | I | N | E | T | S | I | L | W | J | T | A |
| O | S | E | L | I | M | S | U | O | E | T | R | U | O | C |
| W | N | O | I | T | U | L | O | S | E | R | M | B | H | T |
| N | O | I | T | A | C | I | F | I | R | E | V | D | I | I |
| A | S | S | U | R | A | N | C | E | W | K | R | I | R | O |
| Y | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| S | M | O | E | X | J | E | L | I | M | A | R | T | X | E |
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