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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| P | T | N | E | M | G | D | E | L | W | O | K | C | A | C |
| N | O | I | T | A | C | I | N | U | M | M | O | C | U | J |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| J | E | C | I | O | V | F | O | E | N | O | T | M | L | E |
| Q | E | A | K | I | I | T | S | X | D | O | S | K | I | S |
| E | C | M | L | O | S | T | D | E | M | B | N | N | S | O |
| C | N | Q | U | W | F | K | C | E | L | G | B | N | T | L |
| N | E | C | L | E | X | T | R | A | M | I | L | E | E | U |
| A | D | J | A | T | S | S | D | P | F | F | M | B | N | T |
| R | I | G | R | E | E | T | I | N | G | S | T | S | I | I |
| U | F | V | E | R | I | F | I | C | A | T | I | O | N | O |
| S | N | L | V | Z | M | E | R | C | H | A | N | T | G | N |
| S | O | I | C | O | U | R | T | E | O | U | S | R | A | E |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | S |
| E | R | A | P | P | R | E | C | I | A | T | I | O | N | G |
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