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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | R | R | B | L | I | S | T | E | N | I | N | G | E | T |
| A | U | E | E | A | E | K | G | C | M | N | O | A | N | N |
| C | A | S | S | U | R | A | N | C | E | O | I | E | O | E |
| C | P | O | T | W | X | E | I | S | R | I | T | X | I | M |
| O | P | U | O | O | A | G | T | E | C | T | A | T | T | G |
| U | R | R | N | W | M | D | E | L | H | U | C | R | A | D |
| N | E | C | E | F | W | E | E | I | A | L | I | A | C | E |
| T | C | E | O | A | U | L | R | M | N | O | F | M | I | L |
| A | I | F | F | C | U | W | G | S | T | S | I | I | N | W |
| B | A | U | V | T | T | O | N | X | E | E | R | L | U | O |
| I | T | L | O | O | F | N | M | U | M | R | E | E | M | K |
| L | I | N | I | R | Q | K | V | A | P | Q | V | L | M | C |
| I | O | E | C | O | U | R | T | E | O | U | S | I | O | A |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | J |
| Y | Q | S | A | T | I | S | F | A | C | T | I | O | N | E |
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