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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | T | N | E | M | G | D | E | L | W | O | K | C | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| E | O | I | X | W | O | W | F | A | C | T | O | R | Q | P |
| V | N | T | V | G | R | E | E | T | I | N | G | L | B | R |
| O | F | A | K | R | L | I | S | T | E | N | I | N | G | E |
| N | I | V | X | F | E | S | U | O | E | T | R | U | O | C |
| O | D | S | A | T | I | S | F | A | C | T | I | O | N | I |
| I | E | W | H | D | M | V | R | F | I | Z | U | O | G | A |
| T | N | B | K | N | O | W | L | E | D | G | E | G | I | T |
| U | C | J | H | I | Y | V | Y | S | M | I | L | E | S | I |
| L | E | J | C | I | H | V | H | X | L | O | M | J | T | O |
| O | I | E | V | E | R | I | F | I | C | A | T | I | O | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| E | C | N | A | R | U | S | S | A | D | C | S | B | U | Y |
| R | Z | N | O | I | T | A | C | I | N | U | M | M | O | C |
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