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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| R | U | V | E | R | I | F | I | C | A | T | I | O | N | L |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| N | O | A | T | O | N | E | O | F | V | O | I | C | E | A |
| O | P | B | A | O | E | L | I | M | A | R | T | X | E | T |
| I | T | Y | V | W | M | E | R | C | H | A | N | T | C | I |
| T | L | M | E | G | D | E | L | W | O | N | K | E | N | S |
| A | G | N | I | T | E | E | R | G | V | M | X | R | E | F |
| I | N | D | S | E | L | I | M | S | L | M | O | H | D | A |
| C | O | U | R | T | E | O | U | S | E | S | B | H | I | C |
| E | N | O | I | T | U | L | O | S | E | R | R | J | F | T |
| R | G | N | I | N | E | T | S | I | L | B | V | B | N | I |
| P | A | S | S | U | R | A | N | C | E | E | P | I | O | O |
| P | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| A | A | C | K | O | W | L | E | D | G | M | E | N | T | E |
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