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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| N | T | G | N | W | O | W | F | A | C | T | O | R | Q | C |
| O | N | G | O | N | E | Y | R | M | S | U | J | E | U | A |
| I | E | A | I | O | L | G | T | G | E | K | W | S | N | C |
| T | M | S | T | I | I | N | N | N | L | N | T | O | O | C |
| A | G | S | A | T | M | I | A | I | I | O | O | U | I | O |
| I | D | U | C | U | A | N | H | T | M | W | N | R | T | U |
| C | E | R | I | L | R | E | C | E | S | L | E | C | A | N |
| E | L | A | F | O | T | T | R | E | O | E | O | E | C | T |
| R | W | N | I | S | X | S | E | R | N | D | F | F | I | A |
| P | O | C | R | E | E | I | M | G | Y | G | V | U | N | B |
| P | K | E | E | R | E | L | A | S | N | E | O | L | U | I |
| A | C | G | V | B | W | E | V | W | Y | V | I | N | M | L |
| O | A | I | S | U | O | E | T | R | U | O | C | E | M | I |
| D | C | O | N | F | I | D | E | N | C | E | E | S | O | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | C | Y |
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