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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | E | R | N | O | I | T | A | I | C | E | R | P | P | A |
| A | U | E | E | E | C | N | A | R | U | S | S | A | N | C |
| C | T | S | V | S | X | K | B | N | R | P | M | H | O | K |
| C | W | O | T | E | O | T | F | U | V | F | I | T | I | O |
| O | G | U | O | O | R | L | R | H | A | D | L | N | T | W |
| U | G | R | N | Y | M | I | U | A | Y | A | E | A | A | L |
| N | N | C | E | Y | L | E | F | T | M | K | S | H | C | E |
| T | I | E | O | E | U | V | R | I | I | I | N | C | I | D |
| A | N | F | F | P | T | F | G | S | C | O | L | R | N | G |
| B | E | U | V | O | H | I | X | Q | E | A | N | E | U | M |
| I | T | L | O | T | I | V | N | F | I | R | T | M | M | E |
| L | S | N | I | K | H | H | P | G | D | D | V | I | M | N |
| I | I | E | C | O | U | R | T | E | O | U | S | I | O | T |
| T | L | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | L | S | A | T | I | S | F | A | C | T | I | O | N | E |
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