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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | E | N | O | I | T | A | I | C | E | R | P | P | A | I |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | X |
| S | I | I | E | C | N | E | D | I | F | N | O | C | W | G |
| S | O | S | V | E | R | I | F | I | C | A | T | I | O | N |
| U | V | S | L | R | E | S | O | L | U | T | I | O | N | I |
| R | F | E | M | A | E | X | T | R | A | M | I | L | E | N |
| A | O | A | T | Q | M | S | M | I | L | E | S | W | W | E |
| N | E | K | O | P | S | G | R | E | E | T | I | N | G | T |
| C | N | M | P | B | E | G | D | E | L | W | O | N | K | S |
| E | O | T | N | A | H | C | R | E | M | S | W | H | D | I |
| A | T | N | E | M | G | D | E | L | W | O | K | C | A | L |
| M | X | F | S | A | T | I | S | F | A | C | T | I | O | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| U | S | U | O | E | T | R | U | O | C | D | L | B | U | O |
| G | M | N | O | I | T | A | C | I | N | U | M | M | O | C |
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