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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | T | N | E | M | G | D | E | L | W | O | K | C | A | E |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | T |
| S | O | I | C | O | U | R | T | E | O | U | S | P | J | O |
| S | N | N | V | E | R | I | F | I | C | A | T | I | O | N |
| U | F | C | L | R | E | S | O | L | U | T | I | O | N | E |
| R | I | C | N | J | E | X | T | R | A | M | I | L | E | O |
| A | D | D | R | L | G | S | M | I | L | E | S | B | R | F |
| N | E | U | Y | E | Q | G | R | E | E | T | I | N | G | V |
| C | N | O | I | T | A | I | C | E | R | P | P | A | K | O |
| E | C | T | N | A | H | C | R | E | M | H | X | X | N | I |
| R | E | G | R | O | T | C | A | F | W | O | W | G | C | C |
| D | K | N | O | I | T | C | A | F | S | I | T | A | S | E |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| O | G | N | I | N | E | T | S | I | L | A | A | W | U | D |
| B | Z | N | O | I | T | A | C | I | N | U | M | M | O | C |
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