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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| S | U | G | A | S | S | U | R | A | N | C | E | I | S | R |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| N | S | G | T | O | N | E | O | F | V | O | I | C | E | A |
| O | V | M | N | O | E | L | I | M | A | R | T | X | E | T |
| I | M | T | I | I | M | E | R | C | H | A | N | T | C | I |
| T | I | X | X | L | N | E | J | V | U | P | U | M | N | S |
| A | G | N | I | T | E | E | R | G | N | S | S | S | E | F |
| I | R | J | I | C | L | S | T | S | Z | G | V | L | D | A |
| C | O | U | R | T | E | O | U | S | E | T | M | D | I | C |
| E | N | O | I | T | A | C | I | F | I | R | E | V | F | T |
| R | E | S | O | L | U | T | I | O | N | L | V | L | N | I |
| P | R | O | T | C | A | F | W | O | W | P | Q | I | O | O |
| P | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| A | C | K | O | W | L | E | D | G | M | E | N | T | S | E |
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