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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| G | U | U | A | P | P | R | E | C | I | A | T | I | O | N |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | R | M | T | O | N | E | O | F | V | O | I | C | E | A |
| E | L | I | R | O | T | C | A | F | W | O | W | O | E | T |
| T | K | L | M | P | M | R | G | G | A | O | O | U | C | I |
| I | G | E | E | G | D | E | L | W | O | N | K | R | N | S |
| N | U | S | H | T | M | E | R | C | H | A | N | T | E | F |
| G | B | G | N | I | N | E | T | S | I | L | N | E | D | A |
| A | S | S | U | R | A | N | C | E | E | W | D | O | I | C |
| T | N | O | I | T | U | L | O | S | E | R | Y | U | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | I |
| D | M | E | X | T | R | A | M | I | L | E | I | I | O | O |
| L | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| T | N | E | M | G | D | E | L | W | O | K | C | A | T | E |
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