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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | P | R | A | P | P | R | E | C | I | A | T | I | O | N |
| A | U | E | M | M | B | K | B | O | E | N | R | F | N | N |
| C | R | S | D | K | T | N | T | U | L | O | G | L | O | O |
| C | O | O | T | N | N | O | N | R | I | I | R | I | I | I |
| O | T | U | O | O | E | W | A | T | M | T | E | S | T | T |
| U | C | R | N | I | M | L | H | E | A | U | E | T | A | C |
| N | A | C | E | T | G | E | C | O | R | L | T | E | C | A |
| T | F | E | O | A | D | D | R | U | T | O | I | N | I | F |
| A | W | F | F | C | E | G | E | S | X | S | N | I | N | S |
| B | O | U | V | I | L | E | M | D | E | E | G | N | U | I |
| I | W | L | O | F | W | X | Y | I | C | R | I | G | M | T |
| L | D | N | I | I | O | M | W | I | P | D | V | J | M | A |
| I | Q | E | C | R | K | S | M | I | L | E | S | I | O | S |
| T | V | S | E | E | C | N | E | D | I | F | N | O | C | A |
| Y | J | S | V | V | A | S | S | U | R | A | N | C | E | E |
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