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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| F | S | E | N | W | O | W | F | A | C | T | O | R | Y | C |
| A | N | L | O | N | A | P | T | G | A | G | I | E | U | A |
| C | O | I | I | O | S | G | J | N | V | K | T | S | N | C |
| K | I | M | T | I | S | N | O | I | V | N | T | O | O | C |
| O | T | A | A | T | U | I | E | T | M | O | O | U | I | O |
| W | A | R | C | U | R | N | M | E | M | W | N | R | T | U |
| L | C | T | I | L | A | E | E | E | S | L | E | C | A | N |
| E | I | X | F | O | N | T | R | R | E | E | O | E | I | T |
| D | N | E | I | S | C | S | C | G | L | D | F | F | C | A |
| G | U | M | R | E | E | I | H | X | I | G | V | U | E | B |
| M | M | G | E | R | I | L | A | X | M | E | O | L | R | I |
| E | M | W | V | T | M | C | N | W | S | I | I | N | P | L |
| N | O | I | S | U | O | E | T | R | U | O | C | E | P | I |
| T | C | O | N | F | I | D | E | N | C | E | E | S | A | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | W | Y |
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