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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | D | R | B | W | E | C | N | A | R | U | S | S | A | G |
| A | U | E | E | S | U | O | E | T | R | U | O | C | N | N |
| C | E | S | A | S | M | I | L | E | S | N | K | G | O | O |
| C | C | O | T | P | O | Z | A | M | R | O | M | N | I | I |
| O | I | U | P | O | P | L | T | P | W | I | E | I | T | T |
| U | O | R | H | V | M | R | U | L | H | A | R | N | A | A |
| N | V | C | F | V | J | E | E | T | I | N | C | E | C | C |
| T | F | E | G | M | Y | D | R | C | I | F | H | T | I | I |
| A | O | F | V | K | G | A | U | S | I | O | A | S | N | F |
| B | E | U | Q | M | M | B | X | X | E | A | N | I | U | I |
| I | N | L | E | S | Y | Y | W | E | G | R | T | L | M | R |
| L | O | N | G | R | E | E | T | I | N | G | V | I | M | E |
| I | T | E | X | T | R | A | M | I | L | E | Z | I | O | V |
| T | G | S | I | E | C | N | E | D | I | F | N | O | C | N |
| Y | U | S | A | T | I | S | F | A | C | T | I | O | N | E |
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