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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
VERIFICATION
WOWFACTOR
| J | N | S | U | G | E | C | N | A | R | U | S | S | A | E |
| M | O | S | K | N | O | W | L | E | D | G | E | S | C | A |
| N | I | E | X | T | R | A | M | I | L | E | A | I | C | C |
| O | T | N | J | W | N | R | J | S | C | T | V | T | O | K |
| I | A | L | O | N | O | O | J | M | I | R | Z | N | U | O |
| T | C | U | I | I | W | W | W | S | E | O | F | A | N | W |
| A | I | F | X | S | T | S | F | S | F | I | S | H | T | L |
| C | F | E | P | M | T | A | R | A | D | V | W | C | A | E |
| I | I | C | O | J | C | E | I | E | C | N | H | R | B | D |
| N | R | R | Q | T | M | F | N | C | Q | T | P | E | I | G |
| U | E | U | I | O | P | C | R | I | E | X | O | M | L | M |
| M | V | O | T | M | E | T | P | J | N | R | J | R | I | E |
| M | N | S | G | N | I | T | E | E | R | G | P | C | T | N |
| O | U | E | C | O | U | R | T | E | O | U | S | P | Y | T |
| C | G | R | E | S | O | L | U | T | I | O | N | P | A | Z |
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