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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | H | R | A | P | P | R | E | C | I | A | T | I | O | N |
| A | U | E | E | H | F | K | M | E | E | N | L | T | N | V |
| C | T | S | R | K | C | D | C | C | L | O | I | B | O | E |
| C | N | O | T | N | C | G | M | N | I | I | S | W | I | R |
| O | E | U | O | O | S | R | E | A | M | T | T | O | T | I |
| U | M | R | N | W | M | E | M | R | A | U | E | W | A | F |
| N | G | C | E | L | I | E | E | U | R | L | N | F | C | I |
| T | D | E | O | E | L | T | R | S | T | O | I | A | I | C |
| A | E | F | F | D | E | I | C | S | X | S | N | C | N | A |
| B | L | U | V | G | S | N | H | A | E | E | G | T | U | T |
| I | W | L | O | E | S | G | A | U | S | R | F | O | M | I |
| L | O | N | I | K | S | R | N | C | D | O | V | R | M | O |
| I | K | E | C | O | U | R | T | E | O | U | S | I | O | N |
| T | C | S | E | E | C | N | E | D | I | F | N | O | C | Y |
| Y | A | S | A | T | I | S | F | A | C | T | I | O | N | E |
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