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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | N | R | G | R | E | E | T | I | N | G | N | J | V | S |
| A | U | E | E | Y | X | C | C | Z | E | N | O | Z | N | A |
| C | L | S | W | K | T | O | T | G | L | O | I | E | O | T |
| C | Y | O | T | N | N | U | N | N | I | I | T | G | I | I |
| O | N | U | O | O | E | R | A | I | M | T | A | D | T | S |
| U | B | R | N | I | M | T | H | N | A | U | C | E | A | F |
| N | W | C | E | T | G | E | C | E | R | L | I | L | C | A |
| T | O | E | O | A | D | O | R | T | T | O | F | W | I | C |
| A | W | F | F | I | E | U | E | S | X | S | I | O | N | T |
| B | F | U | V | C | L | S | M | I | E | E | R | N | U | I |
| I | A | L | O | E | W | B | T | L | H | R | E | K | M | O |
| L | C | N | I | R | O | Z | L | Q | I | U | V | T | M | N |
| I | T | E | C | P | K | S | M | I | L | E | S | I | O | E |
| T | O | S | E | P | C | O | N | F | I | D | E | N | C | E |
| Y | R | S | H | A | A | S | S | U | R | A | N | C | E | E |
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