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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| R | V | G | N | W | O | W | F | A | C | T | O | R | F | C |
| C | C | N | O | N | T | H | G | M | Q | Q | H | E | U | A |
| O | T | I | I | O | G | P | N | A | Q | I | Q | S | N | C |
| M | N | N | T | I | C | S | I | P | U | O | T | O | O | C |
| M | E | E | A | T | C | E | T | P | I | O | O | U | I | O |
| U | M | T | C | U | O | L | E | R | M | E | N | R | T | U |
| N | G | S | I | L | U | I | E | E | E | L | E | C | C | N |
| I | D | I | F | O | R | M | R | C | R | I | O | E | A | T |
| C | E | L | I | S | T | S | G | I | C | M | F | F | F | A |
| A | L | J | R | E | E | K | V | A | H | A | V | U | S | B |
| T | W | C | E | R | O | Z | E | T | A | R | O | L | I | I |
| I | O | N | V | G | U | N | F | I | N | T | I | N | T | L |
| O | K | I | U | C | S | F | T | O | T | X | C | E | A | I |
| N | C | O | N | F | I | D | E | N | C | E | E | S | S | T |
| E | A | S | S | U | R | A | N | C | E | A | F | S | H | Y |
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