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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | V | J | N | O | I | T | C | A | F | S | I | T | A | S |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | D |
| S | O | I | T | C | O | U | R | T | E | O | U | S | K | G |
| S | N | F | V | E | R | I | F | I | C | A | T | I | O | N |
| U | F | Z | Y | R | E | S | O | L | U | T | I | O | N | I |
| R | I | C | Y | Z | E | X | T | R | A | M | I | L | E | N |
| A | D | H | P | M | F | S | M | I | L | E | S | I | I | E |
| N | E | M | Z | J | B | G | R | E | E | T | I | N | G | T |
| C | N | O | I | T | A | I | C | E | R | P | P | A | S | S |
| E | C | T | N | A | H | C | R | E | M | C | L | C | M | I |
| O | E | N | W | O | W | F | A | C | T | O | R | R | K | L |
| E | E | C | I | O | V | F | O | E | N | O | T | H | J | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| T | N | E | M | G | D | E | L | W | O | K | C | A | U | A |
| U | V | N | O | I | T | A | C | I | N | U | M | M | O | C |
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