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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| L | Y | N | O | I | T | A | C | I | N | U | M | M | O | C |
| N | O | I | T | A | C | I | F | I | R | E | V | L | U | E |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| R | E | C | I | O | V | F | O | E | N | O | T | N | B | S |
| O | T | N | E | M | G | D | E | L | W | O | K | C | A | A |
| E | S | T | N | A | H | C | R | E | M | A | Q | F | J | T |
| C | U | D | W | L | I | S | T | E | N | I | N | G | K | I |
| N | O | S | B | F | H | G | R | E | E | T | I | N | G | S |
| A | E | M | V | U | U | S | M | I | L | E | S | H | Y | F |
| R | T | P | Y | R | E | X | T | R | A | M | I | L | E | A |
| U | R | B | N | R | E | C | N | E | D | I | F | N | O | C |
| S | U | Q | V | F | W | O | W | F | A | C | T | O | R | T |
| S | O | I | R | E | S | O | L | U | T | I | O | N | L | I |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| E | O | A | P | P | R | E | C | I | A | T | I | O | N | N |
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