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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| W | T | N | E | M | G | D | E | L | W | O | K | C | A | C |
| C | O | M | M | U | N | I | C | A | T | I | O | N | U | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| H | E | C | I | O | V | F | O | E | N | O | T | F | S | X |
| B | E | O | R | O | T | C | A | F | W | O | W | B | X | J |
| E | C | U | S | E | L | I | M | S | M | T | M | V | J | M |
| C | N | R | G | G | N | I | N | E | T | S | I | L | V | A |
| N | E | T | N | A | H | C | R | E | M | O | K | L | A | D |
| A | D | E | P | K | B | S | G | R | E | E | T | I | N | G |
| R | I | O | R | F | E | X | T | R | A | M | I | L | E | M |
| U | F | U | S | R | E | S | O | L | U | T | I | O | N | T |
| S | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | N | O | I | T | A | I | C | E | R | P | P | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | E |
| E | G | N | O | I | T | C | A | F | S | I | T | A | S | N |
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