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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | F | T | N | E | M | G | D | E | L | W | O | K | C | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| S | O | I | W | W | O | W | F | A | C | T | O | R | L | P |
| S | N | E | V | H | L | I | S | T | E | N | I | N | G | R |
| U | F | L | B | R | K | G | R | E | E | T | I | N | G | E |
| R | I | I | H | G | E | S | U | O | E | T | R | U | O | C |
| A | D | M | R | Y | F | S | F | A | T | R | H | W | P | I |
| N | E | A | I | O | U | V | R | Q | R | F | B | S | J | A |
| C | N | R | K | N | O | W | L | E | D | G | E | Z | M | T |
| E | C | T | E | I | S | E | L | I | M | S | O | J | L | I |
| O | E | X | C | N | O | I | T | U | L | O | S | E | R | O |
| J | V | E | V | E | R | I | F | I | C | A | T | I | O | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| V | S | A | T | I | S | F | A | C | T | I | O | N | U | J |
| P | I | N | O | I | T | A | C | I | N | U | M | M | O | C |
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