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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| P | F | N | O | I | T | A | C | I | N | U | M | M | O | C |
| T | N | E | M | G | D | E | L | W | O | K | C | A | U | H |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| K | E | C | I | O | V | F | O | E | N | O | T | V | B | G |
| T | E | O | W | O | W | F | A | C | T | O | R | E | I | P |
| E | C | U | S | S | E | S | B | H | M | C | M | W | F | Y |
| C | N | R | E | L | I | S | T | E | N | I | N | G | L | G |
| N | E | T | L | A | E | G | R | E | E | T | I | N | G | U |
| A | D | E | I | Q | A | S | M | E | R | C | H | A | N | T |
| R | I | O | M | K | E | X | T | R | A | M | I | L | E | D |
| U | F | U | S | R | E | S | O | L | U | T | I | O | N | A |
| S | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | S | A | T | I | S | F | A | C | T | I | O | N |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | I |
| E | I | N | O | I | T | A | I | C | E | R | P | P | A | E |
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