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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| V | U | T | N | E | M | G | D | E | L | W | O | K | C | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| N | E | R | T | O | N | E | O | F | V | O | I | C | E | A |
| O | X | S | I | O | V | F | J | M | O | K | O | O | E | T |
| I | T | G | O | F | M | M | L | O | K | W | C | U | C | I |
| T | R | K | N | L | I | E | S | X | R | S | S | R | N | S |
| A | A | A | Q | I | U | C | R | E | M | H | B | T | E | F |
| I | M | M | T | B | T | T | A | S | L | D | N | E | D | A |
| C | I | K | P | L | T | E | I | T | E | I | M | O | I | C |
| E | L | Q | O | Y | J | W | E | O | I | R | M | U | F | T |
| R | E | C | J | L | I | O | Q | R | N | O | V | S | N | I |
| P | L | I | S | T | E | N | I | N | G | Y | N | I | O | O |
| P | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| A | S | S | U | R | A | N | C | E | Y | N | M | Y | A | E |
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