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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | T | W | S | N | V |
| S | C | O | N | F | I | D | E | N | C | E | E | S | O | A |
| S | C | I | S | U | O | E | T | R | U | O | C | E | I | C |
| A | O | N | V | N | H | T | N | W | P | W | I | N | T | K |
| T | U | O | E | R | G | Y | A | L | U | O | O | L | A | O |
| I | N | I | R | E | E | C | H | I | J | W | V | U | C | W |
| S | T | T | I | S | X | S | C | S | E | F | F | F | I | L |
| F | A | A | F | O | T | M | R | T | P | A | O | E | N | E |
| A | B | I | I | L | R | I | E | E | P | C | E | C | U | D |
| C | I | C | C | U | A | L | M | N | M | T | N | R | M | G |
| T | L | E | A | T | M | E | B | I | L | O | O | U | M | M |
| I | I | R | T | I | I | S | K | N | N | R | T | O | O | E |
| O | T | P | I | O | L | P | K | G | S | J | K | S | C | N |
| N | Y | P | O | N | E | Q | S | F | E | T | Y | E | U | T |
| L | I | A | N | G | N | I | T | E | E | R | G | R | L | C |
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