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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| Q | V | E | R | I | F | I | C | A | T | I | O | N | X | E |
| A | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| M | P | G | N | I | N | E | T | S | I | L | B | I | O | O |
| N | G | P | A | S | M | I | L | E | S | C | V | M | N | I |
| O | E | N | R | V | U | B | I | G | R | R | A | E | F | T |
| I | L | E | I | E | F | O | Q | J | E | E | K | R | I | C |
| T | I | C | H | T | C | Z | E | S | H | L | R | C | D | A |
| U | M | N | A | Z | E | I | R | T | E | U | L | H | E | F |
| L | A | A | J | O | G | E | A | A | R | F | S | A | N | S |
| O | R | R | Q | Q | M | W | R | T | U | U | X | N | C | I |
| S | T | U | G | O | L | A | L | G | I | B | O | T | E | T |
| E | X | S | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | U | A | C | K | O | W | L | E | D | G | M | E | N | T |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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