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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | O | U | R | T | E | O | U | S | I | V | R | A | Q | E |
| W | N | O | I | T | A | C | I | N | U | M | M | O | C | E |
| C | E | E | C | N | E | D | I | F | N | O | C | I | E | C |
| N | O | I | T | A | C | I | F | I | R | E | V | N | V | N |
| O | R | N | O | I | T | A | I | C | E | R | P | P | A | A |
| I | E | L | I | M | A | R | T | X | E | M | R | K | N | R |
| T | N | A | H | C | R | E | M | S | M | I | L | E | S | U |
| U | W | G | A | P | J | G | R | E | E | T | I | N | G | S |
| L | R | G | N | I | N | E | T | S | I | L | M | B | V | S |
| O | M | T | N | E | M | G | D | E | L | W | O | K | C | A |
| S | S | H | O | O | E | W | O | W | F | A | C | T | O | R |
| E | B | F | T | O | N | E | O | F | V | O | I | C | E | M |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| Q | U | L | S | A | T | I | S | F | A | C | T | I | O | N |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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