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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
VERIFICATION
| J | S | S | L | I | S | T | E | N | I | N | G | N | A | E |
| O | A | S | Q | E | C | N | E | D | I | F | N | O | C | C |
| N | T | E | X | T | R | A | M | I | L | E | R | I | C | N |
| O | I | N | G | N | I | T | E | E | R | G | V | T | O | O |
| I | S | L | E | Q | V | G | L | S | C | R | T | A | U | I |
| T | F | U | J | M | K | F | P | N | E | E | N | C | N | T |
| A | A | F | D | X | G | L | O | S | W | O | A | I | T | A |
| C | C | E | K | Z | E | D | R | X | I | U | H | F | A | I |
| I | T | C | Q | J | T | E | E | T | K | R | C | I | B | C |
| N | I | R | V | V | M | N | U | L | E | I | R | R | I | E |
| U | O | U | F | O | N | L | S | H | W | B | E | E | L | R |
| M | N | O | T | O | O | C | Q | V | N | O | M | V | I | P |
| M | A | S | P | S | M | I | L | E | S | F | K | P | T | P |
| O | U | E | E | S | U | O | E | T | R | U | O | C | Y | A |
| C | D | R | G | D | E | C | N | A | R | U | S | S | A | A |
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