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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| H | N | N | O | I | T | A | I | C | E | R | P | P | A | E |
| I | P | T | N | E | M | G | D | E | L | W | O | K | C | A |
| S | A | T | I | S | F | A | C | T | I | O | N | I | O | S |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | S |
| W | N | O | I | T | U | L | O | S | E | R | P | U | F | U |
| H | E | L | I | M | A | R | T | X | E | Y | O | O | I | R |
| G | R | E | E | T | I | N | G | S | G | Y | O | E | D | A |
| O | M | T | N | A | H | C | R | E | M | S | T | T | E | N |
| B | Z | G | N | I | N | E | T | S | I | L | Z | R | N | C |
| P | S | E | L | I | M | S | F | N | J | U | F | U | C | E |
| X | B | G | W | O | W | F | A | C | T | O | R | O | E | M |
| N | O | I | T | A | C | I | N | U | M | M | O | C | T | H |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| V | U | E | C | I | O | V | F | O | E | N | O | T | K | J |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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