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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | Y | R | I | S | E | C | N | A | R | U | S | S | A | V |
| A | U | E | E | S | U | O | E | T | R | U | O | C | N | E |
| C | E | S | A | S | M | I | L | E | S | L | K | G | O | R |
| C | C | O | T | P | O | R | I | Z | K | O | C | N | I | I |
| O | I | U | F | O | P | L | Q | S | W | P | W | I | T | F |
| U | O | R | T | S | M | R | U | L | O | F | X | N | A | I |
| N | V | C | L | G | R | E | E | T | I | N | G | E | C | C |
| T | F | E | T | U | J | D | R | C | I | V | S | T | I | A |
| A | O | F | W | B | G | V | J | S | I | O | P | S | N | T |
| B | E | U | Q | M | T | Z | R | K | E | A | N | I | U | I |
| I | N | L | E | H | Y | K | X | W | L | R | T | L | M | O |
| L | O | N | T | N | A | H | C | R | E | M | V | I | M | N |
| I | T | E | X | T | R | A | M | I | L | E | I | I | O | N |
| T | V | S | D | E | C | N | E | D | I | F | N | O | C | N |
| Y | J | S | A | T | I | S | F | A | C | T | I | O | N | E |
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