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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| O | R | A | N | W | O | W | F | A | C | T | O | R | S | C |
| N | N | P | O | N | E | X | R | X | J | W | L | E | U | A |
| O | O | P | I | O | L | G | F | S | T | Q | H | S | O | C |
| I | I | R | T | I | I | N | Y | G | N | Y | T | O | E | C |
| T | T | E | A | T | M | I | P | R | E | O | O | U | T | O |
| C | A | C | C | U | A | N | M | E | M | K | N | R | R | U |
| A | C | I | I | L | R | E | E | E | G | N | E | C | U | N |
| F | I | A | F | O | T | T | R | T | D | O | O | E | O | T |
| S | N | T | I | S | X | S | C | I | E | W | F | F | C | A |
| I | U | I | R | E | E | I | H | N | L | L | V | U | S | B |
| T | M | O | E | R | E | L | A | G | W | E | O | L | E | I |
| A | M | N | V | R | C | O | N | X | O | D | I | N | L | L |
| S | O | I | Z | A | N | N | T | F | K | G | C | E | I | I |
| B | C | O | N | F | I | D | E | N | C | E | E | S | M | T |
| E | E | C | N | A | R | U | S | S | A | X | D | S | S | Y |
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