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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| I | U | J | R | E | C | N | E | D | I | F | N | O | C | I |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | F | A | T | O | N | E | O | F | V | O | I | C | E | A |
| T | A | C | K | O | W | L | E | D | G | M | E | N | T | T |
| C | D | J | I | P | M | E | R | C | H | A | N | T | S | I |
| A | B | L | I | S | T | E | N | I | N | G | Y | S | U | S |
| F | G | N | I | T | E | E | R | G | Y | J | U | X | O | F |
| W | W | S | S | E | L | I | M | S | S | E | N | F | E | A |
| O | E | L | I | M | A | R | T | X | E | J | M | K | T | C |
| W | N | O | I | T | U | L | O | S | E | R | K | M | R | T |
| N | O | I | T | A | C | I | F | I | R | E | V | E | U | I |
| A | P | P | R | E | C | I | A | T | I | O | N | I | O | O |
| X | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| H | O | E | C | N | A | R | U | S | S | A | G | B | Y | E |
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