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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | Z | M | S | E | B |
| W | C | O | N | F | I | D | E | N | C | E | O | S | R | A |
| N | C | I | S | U | O | E | T | R | U | O | C | E | E | C |
| O | O | S | V | S | M | I | L | E | S | W | O | N | C | K |
| I | U | A | E | R | N | Y | E | G | Y | O | M | L | I | O |
| T | N | T | R | E | E | L | M | N | M | W | M | U | O | W |
| A | T | I | I | S | X | S | E | I | B | F | U | F | V | L |
| I | A | S | F | O | T | G | R | N | B | A | N | E | F | E |
| C | B | F | I | L | R | N | C | E | H | C | I | C | O | D |
| E | I | A | C | U | A | I | H | T | M | T | C | R | E | G |
| R | L | C | A | T | M | T | A | S | K | O | A | U | N | M |
| P | I | T | T | I | I | E | N | I | Q | R | T | O | O | E |
| P | T | I | I | O | L | E | T | L | R | V | I | S | T | N |
| A | Y | O | O | N | E | R | F | Q | N | O | O | E | U | T |
| W | D | N | N | K | E | G | V | R | T | E | N | R | W | C |
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