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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | M | N | O | I | T | A | C | I | N | U | M | M | O | C |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | R |
| N | O | I | T | A | I | C | E | R | P | P | A | D | K | G |
| S | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| W | F | U | K | R | E | S | O | L | U | T | I | O | N | W |
| C | I | O | B | J | E | X | T | R | A | M | I | L | E | O |
| E | D | E | E | T | Q | S | M | I | L | E | S | O | T | W |
| C | E | T | S | G | N | G | R | E | E | T | I | N | G | F |
| N | N | R | M | G | N | I | N | E | T | S | I | L | S | A |
| A | C | U | B | D | T | H | N | X | M | Q | A | F | U | C |
| R | E | O | Y | E | G | D | E | L | W | O | N | K | N | T |
| U | E | C | I | O | V | F | O | E | N | O | T | Q | I | O |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| S | N | O | I | T | C | A | F | S | I | T | A | S | U | P |
| A | T | N | E | M | G | D | E | L | W | O | K | C | A | C |
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