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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | R | E | S | O | L | U | T | I | O | N | T | G | T |
| A | U | E | X | T | R | A | M | I | L | E | O | W | N | N |
| C | C | S | M | I | L | E | S | N | E | N | I | F | O | E |
| C | O | O | T | B | U | E | M | V | G | O | T | A | I | M |
| O | N | U | O | O | Y | G | V | Y | T | I | A | S | T | G |
| U | F | R | N | L | M | D | S | U | K | T | C | S | A | D |
| N | I | C | E | I | E | E | G | G | S | A | I | U | C | E |
| T | D | E | O | S | R | L | R | V | U | I | F | R | I | L |
| A | E | F | F | T | C | W | E | S | O | C | I | A | N | W |
| B | N | U | V | E | H | O | E | P | E | E | R | N | U | O |
| I | C | L | O | N | A | N | T | D | T | R | E | C | M | K |
| L | E | N | I | I | N | K | I | O | R | P | V | E | M | C |
| I | V | E | C | N | T | O | N | F | U | P | Y | I | O | A |
| T | N | S | E | G | K | R | G | L | O | A | U | C | C | M |
| Y | O | S | A | T | I | S | F | A | C | T | I | O | N | E |
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