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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| V | W | A | N | W | O | W | F | A | C | T | O | R | V | C |
| A | N | S | O | N | E | R | G | O | I | L | Q | E | U | A |
| C | O | S | I | O | L | P | N | L | J | K | W | S | J | C |
| K | I | U | T | I | I | S | I | I | A | N | T | O | N | C |
| O | T | R | A | T | M | E | T | S | G | O | O | U | O | O |
| W | A | A | C | U | A | L | E | T | M | W | N | R | I | U |
| L | C | N | I | L | R | I | E | E | J | L | E | C | T | N |
| E | I | C | F | O | T | M | R | N | X | E | O | E | A | T |
| D | N | E | I | S | X | S | G | I | G | D | F | F | I | A |
| G | U | C | R | E | E | L | C | N | W | G | V | U | C | B |
| M | M | M | E | R | I | L | J | G | L | E | O | L | E | I |
| E | M | W | V | V | S | A | V | L | F | I | I | N | R | L |
| N | O | I | S | U | O | E | T | R | U | O | C | E | P | I |
| T | C | O | N | F | I | D | E | N | C | E | E | S | P | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | A | Y |
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