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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| F | A | S | S | H | E | C | N | A | R | U | S | S | A | E |
| A | P | S | E | E | C | N | E | D | I | F | N | O | C | C |
| C | P | E | C | Y | T | G | A | S | W | D | L | I | C | O |
| K | R | N | I | W | N | N | Y | A | D | O | V | J | O | M |
| O | E | L | O | O | A | G | C | T | B | R | E | J | U | M |
| W | C | U | V | W | H | E | O | I | E | E | R | G | N | U |
| L | I | F | F | F | C | G | U | S | X | S | I | N | T | N |
| E | A | E | O | A | R | D | R | F | T | O | F | I | A | I |
| D | T | C | E | C | E | E | T | A | R | L | I | N | B | C |
| G | I | R | N | T | M | L | E | C | A | U | C | E | I | A |
| M | O | U | O | O | D | W | O | T | M | T | A | T | L | T |
| E | N | O | T | R | K | O | U | I | I | I | T | S | I | I |
| N | L | S | F | L | H | N | S | O | L | O | I | I | T | O |
| T | U | E | E | D | B | K | D | N | E | N | O | L | Y | N |
| C | E | R | V | I | G | R | E | E | T | I | N | G | X | W |
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