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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| J | V | N | O | I | T | A | C | I | N | U | M | M | O | C |
| U | O | X | N | O | I | T | U | L | O | S | E | R | U | V |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| T | E | C | I | O | V | F | O | E | N | O | T | Z | R | A |
| N | E | L | W | O | W | F | A | C | T | O | R | V | Z | P |
| A | C | K | O | W | L | E | D | G | M | E | N | T | X | P |
| H | N | H | P | Y | E | G | D | E | L | W | O | N | K | R |
| C | E | Q | G | Q | J | G | R | E | E | T | I | N | G | E |
| R | D | Z | Q | K | E | S | U | O | E | T | R | U | O | C |
| E | I | D | S | K | E | X | T | R | A | M | I | L | E | I |
| M | F | V | E | R | I | F | I | C | A | T | I | O | N | A |
| X | N | O | V | L | I | S | T | E | N | I | N | G | R | T |
| O | O | I | T | U | E | C | N | A | R | U | S | S | A | I |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| E | Q | C | S | A | T | I | S | F | A | C | T | I | O | N |
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