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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | V | E | R | I | F | I | C | A | T | I | O | N | R | N |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| N | O | I | T | A | I | C | E | R | P | P | A | V | P | I |
| W | U | N | V | G | N | I | N | E | T | S | I | L | K | T |
| O | R | R | I | R | E | C | N | E | D | I | F | N | O | C |
| W | T | R | V | Y | E | E | C | N | A | R | U | S | S | A |
| F | E | P | F | G | F | S | M | I | L | E | S | S | M | F |
| A | O | Q | J | U | P | G | R | E | E | T | I | N | G | S |
| C | U | O | K | N | O | W | L | E | D | G | E | D | G | I |
| T | S | H | M | E | X | T | R | A | M | I | L | E | I | T |
| O | T | N | E | M | G | D | E | L | W | O | K | C | A | A |
| R | E | C | I | O | V | F | O | E | N | O | T | U | B | S |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| X | U | R | E | S | O | L | U | T | I | O | N | C | U | R |
| D | H | N | O | I | T | A | C | I | N | U | M | M | O | C |
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