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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| G | T | S | D | Q | E | C | N | A | R | U | S | S | A | E |
| R | N | S | E | E | C | N | E | D | I | F | N | O | C | V |
| N | E | E | C | O | U | R | T | E | O | U | S | I | C | E |
| O | M | N | I | W | L | H | J | F | Y | O | V | A | O | S |
| I | G | L | O | O | T | G | N | U | R | R | E | P | U | A |
| T | D | U | V | W | T | N | J | O | E | E | R | P | N | T |
| A | E | F | F | F | G | I | G | S | X | S | I | R | T | I |
| C | L | E | O | A | L | N | R | M | T | O | F | E | A | S |
| I | W | C | E | C | P | E | E | I | R | L | I | C | B | F |
| N | O | R | N | T | M | T | E | L | A | U | C | I | I | A |
| U | K | U | O | O | B | S | T | E | M | T | A | A | L | C |
| M | C | O | T | R | F | I | I | S | I | I | T | T | I | T |
| M | A | S | H | B | X | L | N | N | L | O | I | I | T | I |
| O | U | E | K | M | C | R | G | K | E | N | O | O | Y | O |
| C | O | R | M | E | R | C | H | A | N | T | N | N | G | N |
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